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311 Customer Contact Representative, On-Call

City of Calgary | Calgary, AB | CA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the City of Calgary with the position of 311 Customer Contact Representative, On-Call - City of Calgary which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information 311 Customer Contact Representative, On-Call - City of Calgary below matches your qualifications. Good Luck: D

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If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

An exciting opportunity exists to work in 311 Operations, which is the primary point of contact for the public requesting information about or access to services provided by The City of Calgary. As a Customer Contact Representative, you will provide a high level of customer service while working in a 24/7 environment. Primary duties include:

  • Thoroughly and accurately document all citizen inquiries regarding municipal and non-municipal services.
  • Handle complaints and hot topics.
  • Manage incoming citizen requests for service/information.
  • Liaise with and provide referrals and direct transfers to municipal and non-municipal services.
  • Interpret City policies and standards.
Qualifications
  • A High School diploma or equivalency (e.g., GED).
  • At least 4 years of related experience in the delivery of high-level customer service in a medium to large call centre environment.
  • Basic knowledge and experience in using Windows and Windows-based applications (e.g., Microsoft Office Word, Outlook and Excel) is required.
  • Previous 311 Call Centre experience will be considered an asset.
  • Success in this position requires exceptional customer service, strong analysis, and effective judgement and communication skills.
Pre-employment Requirements
  • Successful applicants must provide proof of qualifications.
Union: CUPE Local 38 Business Unit: Customer Service & Communications Position Type: 11 On-Call Location: 3705 35 Street NE Compensation: Pay Grade 6 $33.29 - 44.52 per hour (2025 Rates) Days of Work: This position works in a 24/7 environment, shifts include daytime, evenings, overnight, weekends, and statutory holidays. Hours of work: On-call hours vary based on operational requirements. Audience: Internal/External Apply By: February 7, 2025 Job ID #: 311350

Information :

  • Company : City of Calgary
  • Position : 311 Customer Contact Representative, On-Call
  • Location : Calgary, AB
  • Country : CA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the 311 Customer Contact Representative, On-Call job info - City of Calgary Calgary, AB above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies 311 Customer Contact Representative, On-Call job info - City of Calgary Calgary, AB in 2025-01-25 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-25

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