Administrative Support III

The Pediatric Clinical Services Scheduler position performs a wide range of clinical and clerical activities that contribute to the Stollery Children’s Hospital Ambulatory clinical scheduling operations. The highest level of reliable services will be provided by this position while keeping patient privacy and security confidential at all times. As part of the Pediatric Clinical Services Team, the position is responsible for clinical appointment scheduling, as well as coordination of incoming referrals and clinical tests for physicians participating in the Pediatrics program. Demands of this position are extensive due to the volume of work and the variety of tasks performed. The Pediatric Clinical Services Scheduler as the first point of contact for patients’ families communicate directly with families to coordinate their clinical scheduling needs. The position follows and consistently applies comprehensive written procedures, hence needs to adapt quickly to changing priorities, to meet the demands posed by ongoing operational changes within The Stollery Children’s Hospital Ambulatory clinics. The position is a frontline AUPE GSS union position and reports to the Team Lead of Pediatric Clinical Services within the Pediatric Clinical Services Team. As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Pediatrics Clinical Services
• Primary Location: U of A Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 21-FEB-2024
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 11-MAR-2024
• Temporary End Date: 11-MAR-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Completion of Grade 12 or equivalent.

Must have Grade 12 Diploma in addition to Medical Office Assistant or Secretarial training with Minimum (2) years administrative experience in a medical office or clinical setting. Proof of successful formal training and/or advanced proficiency in Microsoft Office Suite. Training in position-related software: Connect Care, eCLINICIAN, RightFax Telehealth.

Proof of Medical Terminology certificate/course and experience in call center environment.