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Job Summary:

INTERNSHIP – HUMAN RESOURCES INTERN

Location: Toronto, ON

Division: Ticketmaster NA

Line Manager: Sr. Manager, Human Resources

Contract Terms: Summer Internship Cohort (May – August | 15 weeks), 37.5 hours per week, Hybrid/Flexible

THE TEAM

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just a ticketing and technology platform, we’re the dedicated team members who build lasting relationships with our millions of fans one amazing experience at a time. If you’re passionate about the magic of live entertainment like we are, we want to hear from you.

THE JOB

During the 2024 Summer Fall Cohort, the HR Intern will be provided with experience across certain aspects of the employee lifecycle, while supporting the Global HR Team and the HR Business Operations Vertical on various optimization and HR Priority Program projects and research. In this role, the HR Intern shadows each member of the Canadian HR team to understand the nuance between each role and gain a taste of multiple HR functions from recruitment, payroll and benefits administration, total rewards, health and safety, as well as other compliance driven functions.

WHAT YOU WILL BE DOING

• File Centralization – Partner with HR stakeholders on the centralization of major market (eg., US, Canada, and UK/IE) personnel files (excluding Front Gate Tickets (FGT) and Fan Support Orgs) for Ticketmaster division.
• Recruitment – Research Canadian recruitment events that target all types of diverse Tech and non-Tech talent across the country, while keeping all employment opportunities top of mind (eg., casual/seasonal, regular/permanent, fixed-term, early talent/internships, part-time vs. full-time, etc.).
• Projects/Research – Partnering with broader HR Business Operations Mgmt. Team to provide support for HR Priority Programs such as but not limited to Global Mobility, Compensation & Global Benefits, and Job Levelling & Competency Framework. The Intern will also be required to support on various projects and research on legislation/industry best practices across LOBs.
• Additional Support – Provide local support and coordination for all types of Ticketmaster events happening within the Toronto area (eg., Global Summits, GET Offsites, Toronto Socials, etc.), while supporting with travel scheduling and expense report requests/submissions and office management/facilities related duties such as but not limited to ordering office supplies, coordinating catering services, and managing office space reservations for individuals workspaces and boardroom meetings.

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)

• The student must be enrolled in a recognized and accredited post-secondary institution. Where the student seeks credit for the Internship, their post-secondary program must include a co-op or internship term;
• Minimum 1-2 years’ (part time) experience working in a customer facing and/or service role; Must be able to work independently with efficiency in an extremely fast-paced, results driven environment;
• Able to maintain a high degree of professionalism, integrity, and confidentiality at all times;
• Excellent command of the MS Office suite, especially MS Word, Excel, Outlook, PowerPoint (i.e. can perform the following tasks without much instruction: mail merges; organizing and interpreting data (vlookups and pivot tables; conditional formatting); and
• In an effort to provide an immersive experience over the 15-week term, we are requiring that the role be hybrid.

YOU (BEHAVIOURAL SKILLS)

• Excellent verbal and written communication skills (Bilingualism, French and English, considered an asset);
• Passionate for creating an inclusive and safe working environment for employees;
• Capable of working both independently and in team environments, across various levels of the organization;
• You thrive in an everchanging environment and are often described as a self starter who might not know the all the answers, but is resourceful enough to figure out where to seek them out;
• You take pride in your work product, always ensuring to complete a thorough review before submitting, demonstrating a high level of accuracy;
• A passion for live events and desire to learn about the entertainment industry!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.