Deskside Technical Support Resource at TEEMA

Job Description:

Latest job information from TEEMA for the position of Deskside Technical Support Resource. If the Deskside Technical Support Resource vacancy in Kelowna matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TEEMA for the position of Deskside Technical Support Resource below matches your qualifications.

Job Description

Deskside Resource - Job Overview

We are seeking a reliable, customer-focused professional for an Intermediate Deskside Resource contract position. This role involves providing on-site technical support and hands-on assistance to staff in the Kelowna office.

The successful candidate will possess solid technical knowledge, a calm, service-oriented approach, and a commitment to providing exceptional customer service.

Employment: Initial contract from November 3, 2025 to January 1, 2026 with expected extensions

Location: Kelowna, BC (Onsite)

Key Responsibilities

• Provide deskside and end-user support for a variety of hardware, software, and network-related issues.
• Troubleshoot and resolve issues concerning laptops, desktops, printers, mobile devices, and installed applications.
• Perform desk moves and equipment setups, including computers, desk phones, and peripherals.
• Act as "hands and feet" for Tier 3 support teams, assisting with server or storage support as directed.
• Reboot or install/remove components per Tier 3 guidance.
• Perform network cable exchanges and local network access tasks.
• Image and configure laptops/desktops for deployment.
• Manage tickets accurately and document all work with clear details.
• Coordinate with the IT teams for activities, updates, and escalations.
• Communicate clearly with users, set expectations, and provide timelines for issue resolution, maintaining a positive and calm demeanor.

What You Must Have

• 3–5 years of experience in deskside or end-user IT support.
• Strong understanding of Windows operating systems and standard business applications.
• Experience with hardware troubleshooting, imaging, and peripheral setup.
• Excellent communication, organization, and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Professional, customer-focused attitude with strong problem-solving skills.
• Ability to work on-site in Kelowna for the duration of the contract.

Nice to Have (Assets)

• Familiarity with G-Suite (Google Workspace) tools.
• Experience with troubleshooting and support for G-Suite (Google Workspace) tools.

Additional Details

This role requires a proactive, adaptable professional who can work independently while also collaborating with remote support teams. Training and direction will be provided by the team lead and site manager.

Job Info:

• Company: TEEMA
• Position: Deskside Technical Support Resource
• Work Location: Kelowna
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Deskside Technical Support Resource at the office Kelowna above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.