Home » Bilingual Client Support Specialist, Special Accounts

Bilingual Client Support Specialist, Special Accounts at Beyond Bilingual Inc.

Position Bilingual Client Support Specialist, Special Accounts
Posted 22 Aug 2026
Expired 21 Sep 2026
Company Beyond Bilingual Inc.
Location Mississauga | CA
Job Type Full Time

Job Description:

Latest job information from Beyond Bilingual Inc. for the position of Bilingual Client Support Specialist, Special Accounts. If the Bilingual Client Support Specialist, Special Accounts vacancy in Mississauga matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Beyond Bilingual Inc. for the position of Bilingual Client Support Specialist, Special Accounts below matches your qualifications.

Bilingual Client Support Specialist, Special Accounts - HYBRID

Full-Time, Permanent

Location: Mississauga-HYBRID

Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch

Salary: Up to 65K

Client

Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented professional to join their Customer Service team.

Summary

The Client Support Specialist, Special Accounts & Narcotics is responsible for executing day-to-day Manufacturer Specialty Account and Narcotic program activities for an assigned portfolio of customer accounts, including manufacturers and healthcare partners. The role supports the Director of Customer Service by managing and coordinating specialty account and narcotic programs, supporting new account and product onboarding, building relationships with internal and external healthcare stakeholders, resolving inquiries, and delivering exceptional customer service that supports organizational and patient care priorities.

PERKS:

  • Health Benefits provided day 1
  • Tuition reimbursement
  • Yearly Bonus
  • DPSP
  • Opportunity for Growth to Supervisory roles or Project Management positions
  • 3 weeks' vacation
  • Personal/sick days + client is flexible
  • Beautiful Workspace
  • Great work culture

Key Objectives

  • Manage and coordinate Manufacturer Specialty Account and Narcotic programs and activities for an assigned portfolio of customers.
  • Provide technical and operational support for specialty account and narcotic programs.
  • Support the onboarding of new Manufacturer Specialty and Narcotic accounts and products.
  • Coordinate with the client's 3PL customer service/logistics provider, manufacturers, members, customers, and other stakeholders to support smooth business operations.
  • Provide specialty account and narcotic support, ensuring inquiries and concerns receive timely follow-up, analysis, and resolution.
  • Upload and maintain product updates to support the timely and accurate transfer of information.
  • Serve as the primary Client Support Specialist for assigned Special Accounts and Narcotics customers, providing responsive, professional, and solution-oriented service.
  • Communicate clearly regarding account status, issue management, resolution details, and timelines.
  • Build and maintain positive relationships with manufacturers, pharmacies, hospitals, healthcare partners, and internal stakeholders.
  • Provide bilingual English/French customer support, as required.
  • Investigate and resolve manufacturer and stakeholder issues while collaborating with Customer Service, Financial Services, Operations, and other internal and external partners.
  • Coordinate timely dispute and issue resolution, escalating recurring or complex matters to the Director of Customer Service, as appropriate.
  • Maintain accurate customer account records, specialty/narcotic program files, and issue-management documentation.
  • Ensure data integrity within ERP systems and support reporting requirements and departmental decision-making.
  • Adhere to established service levels, internal controls, policies, procedures, and standardized processes.
  • Identify opportunities for process improvement, automation, and continuous improvement within specialty account and narcotic support activities.

Requirements

  • Post-secondary education in Business Administration, Healthcare Administration, Life Sciences, Pharmacy, Supply Chain, or a related field is preferred.
  • 2-3+ years of experience in customer service, client support, account coordination, healthcare, pharmaceutical services, specialty programs, or a related environment is preferred.
  • Experience supporting specialty pharmaceutical accounts, narcotic or controlled-product programs, manufacturer programs, pharmacies, hospitals, or healthcare stakeholders would be a strong asset.
  • Experience coordinating complex customer programs, new account/product onboarding, issue resolution, and cross-functional stakeholder support is preferred.
  • Knowledge of regulated healthcare, pharmaceutical, narcotic, or controlled-substance environments would be considered an asset.
  • Strong proficiency with ERP systems, Microsoft Office, and customer/account management tools.
  • Excellent attention to detail, documentation, follow-up, and data accuracy skills.
  • Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and sensitive customer issues.
  • Excellent communication and relationship-building skills with the ability to work professionally with manufacturers, healthcare partners, pharmacies, members, and internal stakeholders.
  • Ability to work independently, use sound judgment, maintain confidentiality, and escalate complex issues appropriately.
  • Experience in pharmaceutical, healthcare, hospital, pharmacy, distribution, supply chain, or another regulated environment would be considered an asset.
  • Bilingual English/French language skills are essential for this role

Work Location: Hybrid remote in Mississauga, ON

Job Info:

  • Company: Beyond Bilingual Inc.
  • Position: Bilingual Client Support Specialist, Special Accounts
  • Work Location: Mississauga
  • Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Bilingual Client Support Specialist, Special Accounts at the office Mississauga above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

Similar Job Vacancies

  Director of Operations at Kuehne+Nagel
Posted: 3 hours ago

Desc: It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’r...

Company: Kuehne+Nagel | Location: Mississauga
Claim 75% Off Hosting
  Job Search Agregator 2026
About Us
Privacy Policy
Disclaimer
Terms and Conditions
Contact Us
Submit XML Feed

© Jobkos

  By visiting the Jobkos website, viewing, accessing, or using any of the services or information created, collected, compiled, or submitted to Jobkos, you agree to be bound by the following Terms and Conditions of Service.
Created by Jobkos | | | |