Latest job information from Manulife for the position of Client Service Specialist – AdminAdvantage. If the Client Service Specialist – AdminAdvantage vacancy in Ontario matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Manulife for the position of Client Service Specialist – AdminAdvantage below matches your qualifications.
Overview
Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions.
As a Client Service Specialist (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you.
We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference.
Responsibilities
Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction.
Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients.
Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements.
Required Qualifications
Strong Office 365 skills.
Preferred Qualifications
Knowledge of Group Benefits and AdminAdvantage is an asset.
Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment.
Strong leadership and communication skills, with the ability to influence and collaborate across teams.
Analytical mindset with a focus on problem-solving.
Passion for delivering exceptional client experiences and driving meaningful change.
Ability to manage multiple priorities and adapt to shifting business needs.
When You Join Our Team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Salary and Location
Referenced Salary Location Waterloo, Ontario
Working Arrangement Hybrid
Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
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Job Info:
Company: Manulife
Position: Client Service Specialist – AdminAdvantage
Work Location: Ontario
Country: CA
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Service Specialist – AdminAdvantage at the office Ontario above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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