Station Manager YQB at Swissport

Job Description:

Latest job information from Swissport for the position of Station Manager YQB. If the Station Manager YQB vacancy in Québec matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Swissport for the position of Station Manager YQB below matches your qualifications.

Overview

Job Title: Station/General ManagerLocation: Intl. Jean-Lesage Airport (YQB)Reporting to: Vice-President, Operations, Canada

Swissport is a global leader in aviation services providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We believe our people are what set us apart and we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team. We are seeking dedicated individuals who align with these values to join our team at various locations across the globe.

Job Summary

Acting as the #1 leader of the station, the General Manager efficiently leads the day-to-day operations, including the Ramp, Passenger Service and Ground Services Equipment through the supervision of each department's manager and the administrative staff. The General Manager is responsible for ensuring that high customer service standards are delivered under each contractual agreement, while meeting all company performance objectives, financial metrics, and safety targets through the management and engagement of the management team and staff.

Responsibilities

• Oversee, monitor, and evaluate the day-to-day operation’s performance and safety;
• Lead and support the organization’s growth goals and revenue targets;
• Support standardization and a KPI-driven culture to optimize efficiencies and control costs.
• Direct the preparation of operating budgets and associated reporting;
• Review P&L statements and General Ledger details to identify areas of success and improvement opportunities, developing corrective actions as applicable;
• In partnership with the QHSE team, monitor and oversee quality and safety procedures to ensure they are in line with Swissport’s International safety and quality standards, while fostering a strong reporting culture;
• Support the creation and implementation of effective corrective action plans as needed;
• Support the Vice-President Commercial with customer and partner relationships;
• Maintain strong working relationships and open communication with all customers, the Airport Authority;
• Manage resources effectively to ensure customer satisfaction and meet contractual requirements while also meeting budget on labour costs, creating cost efficiencies as needed;
• Available to respond to crises effectively;
• Adhere to Swissport Policies, and statutory obligations under the Canada Labour Code, Provincial Worker Compensation, and Canadian Human Rights as applicable;
• Mentor and develop local leaders through effective expectation-setting, direct measurement, and coaching;
• Motivate frontline staff by demonstrating strong leadership presence and open communication;
• Perform other duties as requested.

Key Performance Indicators

• Financial performance (revenue, labour cost/revenue, EBIT, EBIT margin);
• Operational KPIs (productivity, workforce utilisation (overtime), OTP, Check-in waiting times, baggage delivery times);
• Safety KPIs (aircraft damages, damage to GSE & infrastructure, occupational accidents, proactive safety reports);
• HR KPIs (turnover, overtime, etc.).

Qualifications And Competencies

• College-level degree preferred;
• Minimum of 10 years in Operations and leadership position management experience;
• Experience in an Aviation setting is an asset;
• Excellent oral and written communication skills;
• Thorough knowledge and work experience with Windows Office programs, including Word, Excel, and PowerPoint;
• Strong ability to multitask and prioritize in a fast-paced environment;
• Solid strategic analysis, problem-solving, issue resolution, and decision-making skills;
• Proven ability to communicate with all levels of management in a multicultural environment;
• Strong understanding of internal customer and external market dynamics;
• Good experience with the union’s environment, labour relations committees, and collective bargaining negotiations;
• “Boot on the ground” approach and mentality;
• Understanding of Profit and Loss (P&L) Statements/budgets and maintaining control over financials;
• Must be fluent in French and English.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

#P1 #J-18808-Ljbffr

Job Info:

• Company: Swissport
• Position: Station Manager YQB
• Work Location: Québec
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Station Manager YQB at the office Québec above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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