Service Director at Chinook Equipment

Job Description:

Latest job information from Chinook Equipment for the position of Service Director. If the Service Director vacancy in Lethbridge matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Chinook Equipment for the position of Service Director below matches your qualifications.

Chinook Equipment is seeking a results-driven and highly experienced Service Director to lead and scale our service operations across our four branches (Lethbridge, Pincher Creek, Strathmore and Nisku).

Role Overview

As a senior leader within the organization, the Service Director will be responsible for the overall performance and profitability of service operations across all branches while setting a standard of consistency for operational excellence in technician productivity, customer experience, and process execution. This role is ideal for a proven leader in heavy, agricultural, or compact equipment who thrives in multi-branch operations and continuous improvement.

While the Service Director will be expected to live and work in Lethbridge, regular presence and travel across all branches will be required. The successful candidate will be offered a competitive salary and a comprehensive benefit plan.

Key Accountabilities:

Lead multi-branch service operations, driving consistency, accountability, and performance across all locations

Develop and coach service leaders, including Service Managers and shop teams, to achieve operational and financial targets

Drive operational excellence through standardized processes (WIP, scheduling, workflow, shop efficiency)

Own financial performance, including P&L, labour margin, productivity, absorption and cost control

Grow service revenue through maintenance programs, customer initiatives and improved uptime

Oversee technician development and workforce planning, including training, apprenticeships and performance management

Enhance customer experience, ensuring high service standards, communication and responsiveness

Ensure OEM compliance and warranty performance, including claims accuracy and alignment with manufacturer programs

Strengthen cross-department collaboration to improve efficiency and support business growth

Qualifications & Experience:

• 8+ years of experience in service operations leadership from the heavy equipment, agriculture or compact equipment industry
• Proven leadership ability and teambuilding skills to effectively lead teams through operational execution, change and growth
• Demonstrated success in managing multi-location teams
• Strong financial acumen with direct P&L responsibility
• Strong understanding of technician workflow, shop operations and service systems
• Strong analytical and decision making skills with continuous improvement pedigree
• Exceptional communication skills and the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees
• A valid Driver's License and satisfactory completion of a criminal and credit background check

Why Chinook Equipment:

• Competitive salary and performance bonus
• Industry leading health and dental benefits for you and your family
• Opportunity to grow and develop through training and connection with your peers at other locations
• Family-owned company with strong values and culture

If you are an experienced leader who is ready to lead operations across a growing equipment dealership group and make an immediate impact, we want to hear from you.

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Job Info:

• Company: Chinook Equipment
• Position: Service Director
• Work Location: Lethbridge
• Country: CA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Director at the office Lethbridge above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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