Canadian Document Services Administrator

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada.
About the opportunity
Dayforce is looking for a Production Support Specialist II to join our Cloud Hosting team!
Provides support activities required to maintain a high level of availability and stability of one or more applications including but not limited to, incident/problem analysis and resolution, change/release management, application operations management; DR support, and development support.
Requires basic skills with a moderate level of proficiency. Performs discrete tasks working under moderate supervision with limited latitude for independent judgment. Has the ability to overcome obstacles while communicating problem areas to others. Consults with senior peers to continually build knowledge/experience while minimizing risks. This role is focused on learning to apply standards, developing an understanding of the business, and advancing personal and professional growth through tailored goal-setting and proper training. Typically requires a minimum of up to 3 years of experience in a production support role or File Transmission. Weekend system checks and holidays (at holiday pay).

• Shift: 3:00 PM to 11:30 PM EST
• Required: Hired Candidates must pass a Canada Protected B background check

What you’ll get to do

• Provides technical support on file transmission activities for a production processing environment
• Install, maintain, and support the application source code and its components
• Detects, diagnoses, and reports problems related to file transmissions
• Analyzes and resolves incidents, problems, or known errors related to failures in application and supporting software components
• Provides technical assistance to programming staff in the analysis of application software aborts and performance issues
• Creates and maintains complete documentation relative to supporting all applications
• Provides 24 x 5 support for applications (shift-driven and rotating weekends)
• Provides consultation to vendor/customer users concerning the application capabilities and use
• Follows escalation procedures, when appropriate, to resolve incidents, problems, or known errors promptly
• Assists development teams in requirements definition, system design, and delivery of projects
• Verifies technical specifications for development projects
• Participates in disaster recovery activities, including the development and maintenance of documentation
• Conducts production support validations
• Maintains and ensures audit items are accounted for (SOC1 & SOX)
• Participates in change management reviews, confirmation of changes implemented, and validates associated documentation
• Perform other related duties as assigned

Skills and experience we value

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner to all appropriate audiences including executive-level
• Computer Science degree/cert or equivalent experience
• File Transmission knowledge
• Requires a working knowledge of applications and utilities used by supported products
• Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
• Ability to demonstrate interpersonal and teambuilding skills and manage conflict
• Ability to understand and apply concepts
• Ability to analyze and solve problems using learned techniques and tools including escalation practices
• Skilled use of Microsoft Office package and related software applications is required
• Team skills, including the ability to establish and maintain effective working relationships
• General business skills, industry knowledge, and planning skills
• Strong analytical, statistical, and problem-solving skills
• Ability to utilize judgment in decision-making progress and decisions related to the job tasks
• Strong organizational skills and ability to handle multiple tasks and meet deadlines
• Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and public

What would make you really stand out

• Domain knowledge and experience with the IBM Sterling application is desired

#LI-Remote

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud