Customer Service Representative

The University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community – UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main campuses in Winnipeg, satellite campuses throughout Manitoba, and world-wide research, UM’s impact is global.

Discover outstanding employee benefits, experience world-class facilities and join a dynamic community that values reconciliation, sustainability, diversity, and inclusion. We are one of Manitoba’s Top Employers and one of Canada’s Best Diversity Employers. At the University of Manitoba, what inspires you can change everything.

The opportunity:

The customer service representative is a client centered role that handles maintenance and minor project enquiries from the University community, in addition to departmental communications.

This position relies heavily on the use of the departments computerized maintenance management system, whereby the incumbent performs ongoing data entry and monitoring to ensure the system reflects proper and up to date information (e.g. building information, assets, employees) to facilitate maintenance activities on campus.

Other related administrative duties to support Physical Plant will be performed as required.

The qualifications and experience we’re looking for:

• Completion of a formal training program in a related discipline from a recognized institute is required.
• Completion of a formal administrative/office assistant training program from a recognized institute is an asset.
• Minimum three years of directly related experience in a maintenance/facilities setting is required.
• Familiarity with U of M software systems, policies, and procedures is preferred.
• Knowledge of maintenance/facilities environment including trades and their respective skill sets is preferred.
• Experience in a unionized environment is considered an asset.
• An acceptable equivalent combination of education and experience may be considered.
• Strong interpersonal, customer service, and communication skills (written, verbal, listening) in English is essential.
• Proficiency in using advanced features of MS Office Suite (Word, Excel, PowerPoint, Access) programs is required.
• Attention to detail and accuracy for data entry integrity is required.
• Must have demonstrated comprehensive reading and critical thinking skills to understand, interpret, and effectively communicate/schedule maintenance/shutdown information, and University policies and procedures.
• Must be capable of managing a wide array of tasks; to plan, organize, problem solve, and prioritize work in order to meet deadlines in a fast-paced environment with many interruptions.
• The ability to work well with internal University stakeholders, including faculty, staff, and students is required.
• Demonstrated ability to learn specialized computerized maintenance management software is required.
• The ability to work independently while following established procedures is also required.
• Satisfactory work record, including satisfactory attendance and punctuality, is required.

Why the University of Manitoba?

Along with being one of Manitoba’s top employers, we are proud to provide a collaborative and enriching work environment. In addition to a strong compensation package with a competitive salary, the University provides an exceptional workplace that includes:

• Comprehensive group benefits and pension plan.
• Competitive vacation time.
• Employee and Family Assistance Program.
• A full spectrum of professional development opportunities.

Closing Date: July 2, 2024

Applications will only be accepted if you apply on UM Careers.

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodation supports during the recruitment process, please contact 204-474-7195. Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of The Freedom of Information and Protection of Privacy Act (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.

Job Types: Full-time, Permanent

Pay: $48,904.18-$66,595.88 per year

Schedule:

• Monday to Friday

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-07-15