MomentMaker

TLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise. Based in London, Ontario we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level for over twenty years.

“We create meaningful interactions by engaging in the moment.”

In partnership with our brands, TLS holds consciousness and remains united in consistently delivering exceptional brand experience.

Join the TLS Brand Experience Center and become a MomentMaker!

TLS is a customer-focused center that values Genuine Care for our clients and employees. We are seeking enthusiastic bilingual individuals to join our team.

Why work with us? Our team is built on Trust and Caring, creating an exceptional Customer Service/Experience. Each team member is empowered to use their unique Personal Skills to make a Difference for our Customers and the People around them. We celebrate High Performance and Success.

As a team member, you will develop Personal and Service Skills at our unique Brand Experience Centre that focuses on the Home Improvement Industry across North America (we represent companies such as CertaPro Painters, Paul Davis Restoration, California Closets). Our opportunities include Work from Home and In Office options.

Visit our website: http://www.tlscv.com/

Position Summary: We are looking for a smart, enthusiastic, caring, and organized person to work for our Brand Experience Centre in downtown London, Ontario. You will provide exceptional customer service through telephone, email, and website channels. Your primary goal will be to demonstrate genuine care for the customer and ensure they receive the services they need quickly and easily.

Responsibilities:
Respond to incoming communication from customers – telephone, email, websites,

Represent the Brand to meet the needs of the customer,
Follow guidelines and scripts, to meet the Brand needs,
Schedule leads/appointments,
Accurately record customer information into the Brand database/platform,
Perform quality checks and correct errors,

Probe for additional information when needed,
Achieve performance goals/targets.

Required Skills:
Ability to develop positive relationships with customers by listening and showing care,
Focus passionately/intensely on the present communication with customers,

Use diplomacy and tact to diffuse even high-tension situations,
Become trusted and be a direct and truthful individual,
Listen intently and probe for detailed information and then record information/problems accurately/exactly,
Look beyond the obvious and use creative ideas to solve problems,
Work independently; commit to high performance and achieving goals,

Keep up to date on the policies, procedures, and service offerings of the Brands,
Remain well organized, flexible, and able to meet schedules and quality standards in a fast-paced environment,
Excel at gathering and entering information into a database with speed and accuracy.

Availability:
Hours of operation are 365/24/7,

Working hours will be determined by operating requirements and personal availability,
Full-time and flexible availability preferred.

Qualifications:
Afternoon, evening and weekend availability
Secondary School Diploma or equivalent,

One year of Customer Service experience is preferred.

Join our team and experience the TLS difference!

TLS is an equal opportunity employer and employs without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, and gender expression, receipt of public assistance (in housing only), record of offences (in employment only) sex (including pregnancy and breastfeeding), sexual orientation. TLS is alert and sensitive to issues of fair and equitable treatment for all.