English Team Lead (REMOTE)

We invite you to join us at Take 5!

Take 5 Oil Change is your neighborhood go-to oil change spot. Weve been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.

Were always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!

JOB DESCRIPTION:

Driven Brands is looking for part-time and full-time customer service representatives to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $18.20/hour plus incentives.

Responsibilities

• Function as an expediter of all incoming calls
• Answer customer inquiries
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being following and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible/adaptable to constant change
• Accurately communicate customer details to Franchisees

Qualifications and Competencies:

• Bilingualism (English/French) and/or Spanish is an asset
• Strong communication skills (reading, writing, speaking, listening)
• Minimum 2 years of call centre experience
• Sales experiences is an asset
• Shows predominate skills in computer literacy
• Good organization and time management skills
• Works well in a fast paced environment
• Works well under pressure
• Experience in the automotive industry and asset (but not required)

Hours of Operation are:

• Monday-Friday: 7am-7pm
• Saturday: 9am- 5pm
• Sunday: 10am- 5pm