Customer Service Assistant, Weekends

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

This role within the Cloud Centre of Excellence (CCoE) Team is responsible for providing support to the Cloud Enablement Team and the C4C (Catalysts for Cloud) program.

What will you do?

• Support Sun Life’s Enterprise Cloud Skills guild program

• Assist with developing and executing a quarterly skill development & peer-to-peer knowledge sharing calendar of events

• Manage all aspects of the Cloud skill development events including scheduling meetings with key contributors, take meeting minutes and facilitate audio and web conferences.

• Develop and execute marketing and communications material (including written, video, live events, etc.) that promote the business values and outcomes that Cloud enables

• Assist in process related assignments

• Execute assigned process improvement items

• Work on Special Assignments in all functions of the CCoE as appropriate

• Contribute to CCoE Confluence space by creating new and updating existing content

• Reporting to CCoE Director

What do you need to succeed?

• Ability to work independently with minimal directions

• Ability to collaborate with other team members and communicate effectively

• Strong organizational and interpersonal skills

• Ability to deal comfortably with all levels within the organization

• Work well under pressure by incorporating time management skills in judging priorities and meeting deadlines.

• Excellent oral and written communication skills.

• Strong experience with Microsoft Word, Excel, PowerPoint

• Strong analytical skills for providing ad-hoc reporting as needed

What is in it for you?

• A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner

• An environment of continuous learning and improvement

• We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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