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The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests. The Front Desk Agent contributes to the success of the Hotel by performing the following duties:

· Works closely with the Bellperson to ensure a seamless arrival and departure experience.

· Creates a memorable arrival and departure experience by providing a personalized check-in and check-out experience.

· Reviews arrivals list for the day and checks VIP notes and special requests

· Upsells rooms whenever possible to achieve the highest possible room rate

· Maintains a balanced float assigned by the hotel. Reconciles all transactions at the end of each shift.

· Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.

· Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquettes guidelines and using guest names when possible.

· Accepts reservations, changes and cancellations in the absence of Reservations.

· Answers guest calls and direct them appropriately.

· Confirms out-of-order rooms with Housekeeping, and updates the status of rooms as necessary

· Completes shift checklist and pass on important information.

· Assists with responsibilities and duties in the absence of or during heavy volume in the areas of Concierge, Bell Staff, and lobby coverage.

· Must have the ability to perform other tasks or projects as assigned by hotel management and staff.

· Abide by the policies and procedures as set out in the Employee Handbook and any other applicable policies.

· Must work harmoniously and professionally with co-workers and management.

· Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.

· Other duties as assigned.

Qualification:

· Must have a passion for delivering outstanding service.

· Self-motivated, decisive, responsible and driven to achieve goals.

· Strong interpersonal skills, exceptional oral and written communication skills.

· Ability to think independently, possess good judgment, proven problem-solving skills, and effective decision-making skills.

· Must be organized and detail-oriented.

· Strong multi-tasking skills.

· Must be able to stand for an entire shift.

· Ability to work flexible hours, including days, evenings, nights, weekends, holidays, and overnight shifts

· Fluent in English. Proficiency of a secondary language would be an added advantage.

· Relevant experience in a similar capacity in a luxury hotel.

· Proficient in MS Office.

· Experience with property management systems, especially Opera, would be an added advantage.
· College education in Hospitality preferred or equivalent experience

· This role primarily works between the hours of 7am to 11pm, but all candidates must be able to work overnight shifts (11pm - 7am) as well.

Work Remotely

• No

Job Type: Full-time

Pay: $22.00-$23.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Tips

Work Location: In person

Application deadline: 2024-05-10
Expected start date: 2024-05-13