Customer Service Representatives

OVERVIEW

The Digital Producer coordinates project execution from start to finish, working closely with our clients and different agency teams, ensuring on-time and on-scope delivery within the high standards of the agency.
The Digital Producer is curious, passionate, organized and resourceful.

WHAT YOU WILL DO

Project Scoping:

• Work with the department leads to develop scopes of work and pricing, based on business and functional requirements
• Project estimation: Coordinate with agency departments to gather estimates in order to create master project estimate sheet
• Assist the account supervisor/director in the creation of proposals and project plans

Project Management:

• Develop, implement and manage project plans
• Timeline development
• Create and update project boards and timelines in Clickup
• Resource booking: Responsible for allocation of Creative, Strategic, UX, Developer and QA internal and external resources on projects in conjunction with our directors of production.
• Develop briefs for day to day project deliverables and brief team members responsible for executing the work
• Project time and profitability tracking and reporting to senior CS team members
• Communicate project status to teams and clients on a regular basis
• Represent BAM in a positive light and maintain good client relationship
• Ensure scope changes and new requirements are adaquately communicated to project teams
• Contest management: Coordination with Regie des courses et des jeux and contest winners for prize fulfillment

Asset management: ensuring that agency teams receive assets and trafficking details for campaigns, receiving, sending and filing of client assets

Digital Marketing Coordination:

• Email production management and deployment
• Content management: Website content population
• QA

WHAT YOU WILL BRING

• University degree or college diploma in marketing or a related field
• 1-2 years of experience, ideally monitoring projects from various levels of complexity
• Strong written and oral communication skills in English (working knowledge of French is definitely a plus)
• A compelling, persuasive communicator that employees are drawn to and want to work with
• Resourceful, tenacious, detail oriented and driven to meet deadlines
• Keep on top of trends in digital development and project management through reading appropriate industry publications, websites, emails as well as through attendance at conferences