Director of Professional Service

TradeBeyond opens the door to intelligent collaboration, data sharing, and working at the speed of digital throughout the entire product lifecycle. Retailers, brands, and trading partners experience shorter lead times, greater compliance, brand protection, and the ability to foresee what’s ahead—allowing enough time to pivot accordingly, avoiding risk and costly delays.

Speed - Reduce cycle times, react quickly to consumer trends and run a leaner, faster supply chain across time zones and markets.

Scale - Grow your range of private label products and assortments across verticals, while increasing both top line and bottom-line revenue

Sustainability - Get ahead of your ESG and sustainability goals and requirements, with full visibility into your extended supply chain.

TradeBeyond is growing rapidly. We are a team of 200+ professionals located over USA, Europe, Hong Kong, Taiwan and China (PRC). If youre excited about joining a fast growing company and would like to see your work impacting the global sourcing landscape. Please apply.

Our website:TradeBeyond.com

The Role

As the director of professional services, you will lead, coach, and manage our software implementation teams and their projects of implementing applications and services. You will be a key person to exemplify excellence in business and project management processes and procedures. You will also set best-practice measures in order to maximize business efficiency. As well as identifying organizational gaps and issues, provide guidance and leadership, and drive continuous rejuvenation for the organization as a whole. Resulting in improved overall performances, customer satisfactions, and consequently:
Responsibilities

• Provide industry related expertise to internal teams, implementation partners as well as existing and prospective customers
• Coach, direct, and oversee our implementation teams and their subsequent implementation projects
• Review implementation scope, execution plan and deliverable schedules in collaboration with other senior management personnel and stakeholders
• Monitoring overall team workload, forecast, identify, and address possible team bottlenecks, and formulate team manpower strategies as a whole
• Proactively manage resource allocation and execution plans to secure companies direction and objectives
• Monitor and proactively escalate project and business deviation to key stakeholders
• Continuously manage changes in scope, identify potential risks, and implement contingency plans
• Manage development dependencies and critical path for resolution, track implementation milestones and quality of deliverables

Skills and qualifications

• Coach, mentor and motivate team members so as to drive for positive attitude/action and accountability for work
• Create and set best business practices and project guidelines to promote and achieve best team efficiency
• Excellent client facing skills.
• Strong interpersonal skills and strong written and oral communication skills.
• Excellent verbal and written communication skills in English.
• Previous relevant business department leading experience is required, preferably in enterprise systems implementation
• Solid experience in enterprise systems implementation, preferably in retail and consumer products businesses
• Excellent organizational and time management skills
• Familiar with software application implementation processes, preferably with thorough knowledge in Agile
• Strength in theoretical and practical aspects of project management. PMP Certification, a plus
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
• Proven experience in strategic planning, risk management, change management and management software
• BS or BA Degree, MBA preferred
• 15+ years solid work experience in an IT Software Development project management capacity
• 15+ years of business analysis experience in enterprise software implementation, preferably working in retail or consumer products companies

Travel Requirement:

• Able to travel, as required on projects

Benefits

• Friendly and collaborative work environment with diverse and inclusive international teams
• Excellent career development opportunities
• Attractive remuneration packages
• On-job training
• Performance bonuses
• Referral bonuses

Interested parties, please apply together with：

• Resume

Job Type: Full-time

Pay: From $100,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person