Notifications Officer (18 month contract)
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Rocky Mountainer with the position of Notifications Officer (18 month contract) - Rocky Mountainer which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Notifications Officer (18 month contract) - Rocky Mountainer below matches your qualifications. Good Luck: D
Reporting to Manager, GEC, the Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel....
Rocky Mountaineer (RM) is the worlds largest privately-owned luxury passenger rail service.
We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company.
Reporting to Manager, GEC, the Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. GEC Representatives are problem solving champions, empowered to make decisions on behalf of the company. Further to assisting guests, this role is also a support service for other departments of the Rocky Mountaineer operation. The GEC representative role reports into GEC Team Lead.
Key Areas of Accountability
Customer Service & Partnering
- Provide assistance to in-travel and post-travel guests virtually from office locations, or in person from field locations when required
- Attend to the Guest Experience Centre phone line and email enquiries
- Communicate with Travel Agents and Partners as well as Direct Guests
- Review, investigate and resolve guest claims and complaints in a timely manner
- Support the achievement of KPI, Dashboard and NPS targets
- Provide support to internal teams (Onboard, Destinations, Sales and Product Operations teams)
- Communicate changes and information updates to the team
- Provide on-going feedback and comments to the leadership team
- Support the business and guests during Emergency Operations
- Take part in creating a fun and healthy working environment
Education / Certifications / Licenses
- High School Diploma or GED equivalency
- Post-Secondary education an asset (with related transferable skills)
- A minimum of one (1) year of experience in travel, tourism and/or hospitality
- Familiarity in world class guest experience and/or luxury brand an asset
- Experience with Microsoft Office and information management systems (e.g. Salesforce)
- Call centre experience an asset
- Ability to work in a high volume and high demand environment
- Ability to demonstrate excellent listening skills
- Ability to handle difficult scenarios and conversations in a calm, consistent and professional manner
- Excellent written communication skills including the ability to compose and format business letters using proper grammar, syntax, punctuation and spelling
- Excellent verbal skills primarily via phone
- French/Mandarin language skills an asset
- Team Player
- Proficiency with Microsoft Office and information management systems (e.g. Salesforce)
- Ability to make effective, creative, financially prudent decisions in resolving guest issues fulfilling the best interests of guests and the organization
- Ability to succeed in a pressured environment with multiple immediate items to action at a time
- This is an onsite position. Shifts are 6am-4pm and 11am-9pm in a 4/10 work schedule (7 day/week operation).
- Ability to work evenings and weekends.
- Health Care Spending Account (starts at $300)
- Two annual complimentary rail pass (beginning your 2nd season)
- Exclusive discount with various partners on Perkopolis
- Growth opportunities
- Fun and inclusive team environment
Please ensure to opt-in for text messages when you apply in order to receive interview updates
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.
Information :
- Company : Rocky Mountainer
- Position : Notifications Officer (18 month contract)
- Location : Vancouver, BC
- Country : CA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Notifications Officer (18 month contract) job info - Rocky Mountainer Vancouver, BC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Notifications Officer (18 month contract) job info - Rocky Mountainer Vancouver, BC in 21-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 21-05-2024
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