Customer Success Specialist

Vinctus Technologies Inc.

Established in 2017, Vinctus is the boutique (i.e. three full-time employees) software company behind ShuttleControl, a leading pickup and delivery management platform targeting 19,548 new car dealerships across Canada and the United States. The ShuttleControl platform solves the following problems for new car dealerships:

• We simplify the courtesy shuttle service for Service Departments.
• We simplify the vehicle valet service for Service Departments.
• We optimize part deliveries for Parts Departments.
• We enhance the vehicle delivery experience for Sales Departments.
• We connect and optimize the auto groups fleet of vehicles across their stores.

Learn more about ShuttleControl at https://shuttlecontrol.com.

Job Description

As a Customer Success Specialist, the candidate will:

• Answer support calls and emails for French or English speaking clients.
• Answer support chats through our Live Chat for French or English speaking clients; experience with Intercom is a strong asset.
• Answer inbound sales calls and emails for French or English speaking clients; experience with Aircall is a strong asset.
• Capture and report feedback from customers; experience with YouTrack, or any agile board software is a strong asset.
• Communicate product benefits over virtual product demonstrations, persuading prospects to agree to a 14-day free trial of the product. Experience with Calendly, Zoom, and Google Meet a strong asset.
• Build long-term relationships with clients and educate them about product best practices to maximize customer adoption and retention rates.
• Perform QA on features under development, and report any bugs.
• Participate in virtual team meetings and learn from routine product updates.
• Fulfil duties assigned by the executive officer.

Requirements

The candidate is expected to have:

• Excellent written and verbal communication skills in French and English; this requirement is a must-have.
• Bachelor’s degree or a college diploma education level; a bachelor’s degree in marketing or business administration is a strong asset.
• Experience working in a software-as-a-service B2B environment is a strong asset or/and experience working in the automotive industry is a strong asset.
• Excellent interpersonal skills; motivated around collaborating with others towards achieving goals.
• Likes software technology and uses it daily for professional and personal purposes (i.e. Google Workspace, Zoom, LinkedIn, Pipedrive, Apple or Android, Spotify, Netflix).
• Digital marketing experience (Google Ads) is a strong asset.

Compensation

• $50,050 annual gross salary.

Benefits

• Work from home; must be based out of the Eastern Standard Time zone (i.e.

Montreal, Toronto, Ottawa).

Job Type: Full-time

Pay: $50,050.00 per year

Benefits:

• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Secondary School (preferred)

Work Location: Remote