travel agent

Requisition ID: 41338

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canadas Top 100 Employers, BCs Top Employers, and Canadas Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function

This position works within the Licence Office in a fast paced customer service environment. The incumbent is responsible for answering phone inquiries from our 311 contact centre, responding directly to clients over email and phone, processing payments, processing office mail, creating and editing a variety of licence folders and performing a variety of clerical duties

Specific Duties & Responsibilities

Duties include:

• Processing mail, payments, issuing business licences, preparing and processing various forms, documents and invoices
• Answering inquiries regarding the License Bylaw, including responding to queries from the public
• Working with various departments and agencies, both internally and externally, in the City of Vancouver
• Working independently with little supervision and as a team member
• Accessing and researching information on department systems and internet is an integral part of the position
• Other duties and responsibilities as assigned

Qualifications:

Education and Experience:

• Completion of Grade 12 including or supplemented by related commercial courses or an equivalent combination of education, training and experience

Knowledge, Skills and Abilities:

• Must have an ability to handle a large volume of work in a busy, high stress environment with frequent interruptions and minimal direction
• Ability to problem solve and perform duties in accordance with prescribed policies and procedures
• Experience in cash handling, processing cheques and debit/credit card transactions and balancing daily to an account session
• Working knowledge of License Bylaw is an asset
• Working knowledge of Word, Excel, Outlook, AMANDA, POSSE, Verint
• Demonstrated ability to work in a fast paced environment and the ability for accurate data entry
• Excellent communication skills and ability to deal tactfully and effectively with the public, including difficult patrons; demonstrated ability to deal tactfully and effectively with other staff.

Business Unit/Department: Development, Buildings & Licensing (1250)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: June 2024

Position End Date: February 2025

No of Positions: 2

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

Application Close: May 17, 2024

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Apply now

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.