BioAdvance Patient Coordinator

Johnson & Johnson Innovative Medicine

BioAdvance Patient Support Program Coordinator – Immunology – Contract Role, Must be based in Ontario

At J&J Innovative Medicine, we are entrusted with one of the most important jobs in the world. We transform lives by bringing lifesaving and life-changing solutions to people who need them. Our dedication to delivering innovative products and ground-breaking solutions spans multiple therapeutic areas. We work as One Team to address unmet needs, improve access to treatment, and generate real-word data to help patients live longer, healthier, and happier lives.

Diversity, equity, and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting a workforce of individuals with diverse backgrounds, cultures, abilities, and perspectives is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all individuals belong.

Currently we are seeking a self-motivated healthcare professional with a passion for patient care to assume a contract role of BioAdvance Patient Support Program Coordinator.

This contract position will require you to work from your own home or business office from which you will provide various independent services as a primary point of contact with key J&J customers including patients, physicians, nurses, pharmacists, program clinics, private & public insurers, home service providers, etc.

As BioAdvance operates between 9:00 am and 5:00 pm, Monday to Friday; flexibility and availability of services during these times is required.

Services will include:

• Facilitating enrollment of new patients into the Patient Support Program by obtaining referrals from prescribing physicians and collecting all pertinent information from the patient
• Ensuring patient access (reimbursement) for the prescribed therapy as soon as possible by completing and submitting all necessary medical insurance forms
• Availability to participate in ongoing training, education sessions, and meetings with both internal and external customers as required
• Providing progress updates and timely follow ups to physicians regarding all respective patients
• Maintaining a professional level of communication with all involved parties
• Building trusting relationships with patients and their caregivers
• Addressing and supporting issue resolution in a timely fashion
• Maintaining detailed patient charts

The successful service provider will possess the following:

• Registered health care professional with certification from a Canadian Regulated Health Professions College (e.g. Nurse, Pharmacist, etc.)
• Proficiency with various technologies including but not limited to Microsoft Office, Outlook, and Web-based tools
• Excellent verbal and written communication skills, and the proven ability to interact effectively with patients, health care professionals, and others within the care team
• Ability to work independently and remotely with broader team members, seeking support as required
• Exceptional relationship management and customer service skills (e.g. flexible, adaptable, and collaborative approach to working with patients, physicians and nurses)
• Problem solving skills with the ability to mediate and resolve conflicts
• Strong attention to detail and organizational skills
• Data analysis skills preferred

Please reply with a resume and cover letter to Sean Galbraith @ sgalbra@its.jnj.com

We thank all applicants who apply, however only those selected for an interview will be contacted.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability, or any other characteristic protected by law.

Job Type: Full-time

Pay: $90,000.00-$120,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Bachelors Degree (preferred)

Work Location: Remote

Application deadline: 2024-05-03
Expected start date: 2024-06-03