Technical Documentation Specialist

IEM (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. Due to exponential growth, IEM Canada in Surrey, BC has an opportunity for an organized, motivated Technical Documentation Specialist to join our innovative, employee-oriented company offering a competitive salary with excellent benefits.

PURPOSE OF THE JOB

This new, full-time position, reports to the Director of Product Engineering and is responsible for managing, generating, and publishing all technical documentation generated by the department. The wide variety of tasks offers a challenging and rewarding work environment with opportunities to both contribute to the big picture and “be in the weeds”. Problem-solving and multi-tasking are essential skills to be successful. This growth position is best served by a competent, organized, and self-motivated individual who thrives on collaboration and wants to make an impact.

Please note this position is 100% in office, no remote work.

JOB DUTIES

• Publish all technical documentation (content provided by others) generated by the department in a professional, organized, and timely manner
• Define and maintain design standards, style guides, and document templates
• Edit, format, and lay out draft documents to comply with design standards
• Generate charts, tables, diagrams, images, etc. as necessary to enhance document clarity and appearance
• Introduce and implement professional publishing software, if necessary
• Assist in establishing a document storage, naming, and revision control system
• Collaborate and interface with various personnel to collect raw content and consolidate into a single document using established templates
• Facilitate inter-departmental document review and sign-off prior to publishing
• Provide insights, summaries, and flags regarding project status and risk or blockers
• Track, analyze, and report data and statistics of requests for edits, revisions, etc
• Interface with Product Managers/Owners and Project Managers to integrate documentation control into a PLM system
• Perform other duties as assigned that lead to the optimization of Department documentation

Requirements:

• Minimum of 3 years’ experience as a Technical Writer, Graphic Designer, Documentation Specialist, Publisher, or similar role
• Minimum of 2 years of post-secondary education, preferably in Graphic Design or a related field
• Excellent proficiency with Microsoft Office tools, especially Word and Excel
• Highly effective in written and verbal communication
• Strong organizational skills and attention to detail
• Ability to multitask and adapt to changing priorities

Job Types: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Surrey, BC V3Z 1A7: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelors Degree (preferred)

Experience:

• Document management: 3 years (required)
• Graphic design: 2 years (required)
• Microsoft Office: 2 years (required)

Work Location: In person