office administrative assistant

Thrive Health is on an important mission: to make healthcare work better for everyone. We’re creating digital healthcare technology that enables more efficient, engaging care for patients, and empowers providers with the tools they need to do great work.

• Thrive Health offers a digital care coordination platform that allows you to easily and rapidly create and unify care journeys for patients, their families, and healthcare providers to improve clinical outcomes.
• The platform is designed to connect journeys, people, and data across the whole continuum of health.
• Thrive Health enables a patients health story to follow them as they navigate care through the health system. The platform centralizes the information for the patient and also provides valuable health insights.

What does this technology look like? Here’s a sneak peak:

• A first-of-its-kind interactive patient engagement tool for breast cancer survivors
• A surgical optimization care journey that enhances patients’ experiences as they prepare for surgery
• A mental health and wellness journey that guides patients in self-care
• A clinical waitlist intervention tool that helps chronic pain patients get appointments with providers sooner

When you become a Thriver, you are joining a passionate team of people who are committed to creating a more equitable, accessible healthcare system. Each day, we live by our five core values - be bold, be innovative, be transparent, be inclusive, be humble - and take incremental steps to achieve this mission. We’re looking for our next great Thriver, and the unique perspective you bring to make us a stronger, more diverse organization. The Opportunity Hi, I’m Mark; Director, Clinical Solutions & Innovation at Thrive Health. We’re looking for a Clinical Solutions Implementation Specialist to join our team. The Clinical Solutions Implementation Specialist is responsible for defining and demonstrating to customers the value of Thrive Health’s products from a clinical perspective, understanding and prioritizing the customers’ clinical requirements. They will communicate solutions, work progress, creative ideas, and concerns clearly with internal team members and with customers where appropriate. We value that our Clinical Solutions Implementation Specialists have their “feet on the street” in the clinical world. This position entails a 0.8 Full-Time Equivalent commitment, encompassing four days per week. They will allocate one day weekly to clinical practice while dedicating the remaining four days with Thrive Health. What Your Day-to-Day Will Look Like:

• Implement clinical solutions for customers that include configuring digital care plans, building questionnaires and patient-facing resource libraries;
• Provide support and best practices regarding implementation and product usage for all customers in their assigned region;
• Proactively work to enhance and identify product improvements to move existing solution adoption forward to meet customer requirements;
• Meet with customers (clinicians, administrators, clerks, patients, and more) to understand their needs and translate their requirements to the product team;
• During the sales process, they will work as a clinical advocate to recognize new opportunities within the account that may lead to upsell opportunities;
• Assist with the collection and dissemination of information or feedback provided by customers;
• Clinically validate solutions, generate reports, develop presentation materials, and support customer-facing presentations;
• Collaborate with researchers to support quality improvement projects or research initiatives;
• Continuously increase knowledge of new clinical areas and support the development of new care journeys;
• Assess new products or enhancements of Thrive Health technology to provide information and feedback to the Product Development and Marketing departments;
• Liaise closely with the Sales Department to drive program development at key customer sites and work as a clinical advocate to recognize new opportunities within the account that may lead to upsell opportunities;.
• Create and curate public health information presented to patients and the general public through the Thrive Health platform;
• Use clinical insights to ensure public health recommendation trends are clearly captured in the information immediately available to our users;
• Draw on clinical experience and understanding of the healthcare system to ensure user and patient safety by applying clinical experience and critical thinking when curating content;
• Represent Thrive Health at various trade shows or educational meetings;

The Skills You Bring:

• Minimum of 2 years clinical experience with formal training as a nurse or Allied health profession, and actively working in the healthcare sector.
• A strong patient focus and an understanding of the learning needs of our different patient personas;
• Clear written English language communication skills and the ability to apply plain language principles to end-user-facing writing;
• Strong overall computer skills - no coding experience needed, but you will be working with a variety of proprietary software, project management and communication tools;
• Comfortable monitoring many different sources of information throughout the day;
• Experience leading projects and balancing stakeholder input;
• Experience in creating education or public health materials is an asset.

We prioritize supporting your health and well-being. From day one at Thrive Health, these benefits are yours:

• Flexible working hours - outside of core hours, you have the freedom to set your schedule
• Extended health & wellness benefits - comprehensive health and dental coverage, and $1000 / year towards your well-being
• Celebrations, on your terms - re-allocate our company-wide break at the end of December to cultural holidays that matter to you
• Learn, grow, and invest in your future - $1000 / year towards your continuing education, RRSP matching, and eligibility to participate in our stock options program
• Community involvement - Paid volunteer days and charitable donation matching
• Creating your dream workspace - $500 / year to equip your home office with everything you need

Thrive Health is a remote-first company. We believe in letting you do your job, how and where works best for you. Salary Information: The base salary range for this role is determined by a number of factors, including but not limited to job-related skills, experience, and relevant education or training. The base salary range for this role is $56,000 - $64,000/year. Even if you don’t think you tick every single box above, we still encourage you to apply! Research has shown that many professionals - especially women and marginalized peoples - will only apply if they feel 100% qualified for a role. We’re looking for our next great Thriver, and we don’t measure Thrivers by how many boxes they tick. Thrive Health committed to supporting an environment free from systemic or direct racism or discrimination for all employees, and for applicants throughout the interview process. We do not and shall not discriminate on the basis of race, ethnicity, gender, gender expression, religion, sexual orientation, or marital status. We welcome applications from people with disabilities, who require unique accommodations throughout the recruitment process. Let us know how we can best support you as you get to know our team. #LI-Remote