Customer Service Desk Associate

Pearson VUE (​www.pearsonvue.com​) is the global leader in computer-based testing for information technology, and academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a ​Test Center Manager ​ to join our team based in Halifax, NS.

Pearson VUE is a business of Pearson, the worlds leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Starting Pay: CAD 21.00 an hour

Responsibilities:

• Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Halifax, NS location.
• You will utilize your communication and customer skills with external customers while also working to select new Test Administrators and provide job coaching, and fair performance appraisals to current employees.

Schedule Requirement:

• Our ideal candidate demonstrates flexibility and teamwork.
• This is strictly a part-time position and will remain as such
• Ability to work ​25 to 30​ hours per week with an expectation to work more hours as needed.
• Employees must be available to work various shifts between the hours of ​7am to 9pm ​ various shifts as scheduled, any day Monday through Friday.
• Ability to work approximately ​2-3 Saturdays per month from 7am to 9pm. Available to address operational problems when not at test center.
• Willing to travel across Canada for Temporary Test location 3 times in a year.r.

60% of daily tasks are Test Administrator responsibilities:

• Performs on-time site opening and closing procedures.
• Understand all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Qualifications:

• Minimum of 1-year customer service experience preferred.
• One year of supervision experience in customer service is preferred.
• A high school diploma or equivalent is required. Bachelors degree or equivalent business experience preferred.
• Team leading and training skills and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Must be able to work in a quiet, focused environment​ and hear spoken words in soft voices.
• Ability to lift to 20 lbs on occasion.
• Must have the ability to stand for extended periods while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods.
• Must be able to bend, stoop & lift from a stooped position.
• Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen.

Job Type: Part-time

Pay: $21.00 per hour

Expected hours: 25 – 30 per week

Work Location: In person