Customer Service Representative-Remote

Position: Central Operations Specialist(s)
Position Type: Full time - Hourly
Location(s): Surrey, Prince George, Nanaimo, Edmonton
Work Schedule: Monday- Friday, 40 hours per week

Position Overview
Velocity Truck Centres is Western Canadas first and longest standing DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres believes in fostering a better tomorrow through the power of Value, Speed and Trust by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.

Reporting to the Director of Central Operations- Service & Body Shop, US & CAN, the Central Operations Specialist(s) will be accountable for supporting our business within the service department.

• Competitive hourly rate.
• Accrued vacation time.
• Employer matching RRSP plan.
• Company-paid extended health coverage that includes medical, dental, and vision.
• Basic life insurance, disability, and wellness programs.
• Employer-paid technical training as required.

• Keep up to date on all current best practices and elite support criteria.
• Develop process and policies to continuously improve the service department operations.
• Willing and able to contribute to strategic projects within the service department.
• Process and support service staff payroll.
• Partner with finance to ensures vendors are paid timely and accurately.
• Monitor and review accounting schedules to provide training and quality assurance within service processes.
• Reconciles payments daily for service department.
• Provides reporting and metrics to service management supporting strategic goals.
• Supports a culture of safety through reporting, training support and maintaining records.
• Promote a successful customer experience by supporting both internal and external communications (including social media mgmt., Medallia mgmt., internal communication boards, etc.).
• Above average computer skills which include Microsoft office suite (word, excel).

• 3-5 years experience in a service operations role.
• Effective communication skills both verbal and written.
• Proficient in remote working tools (Zoom/Teams, file sharing, etc.)
• Well-developed organizational skills.
• Exemplary coaching and/or mentoring skills.
• Experience supporting/leading projects and working with lean methodologies.
• Heavy-Duty truck experience preferred.
• Continuous Improvement knowledge and experience preferred.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to analyze problems and strategize for better solutions.
• Ability to function well in a high-paced and at times stressful environment.

To learn more about Velocity Truck Centres and to apply to this position, please visit us at firsttruck.ca.

We are an equal opportunity employer

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