Customer Service Representative (CSR)

This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - This role is in-person at North Campus Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to more than 14,000 faculty and staff, over 40,000 students and 260,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for Shared Services

Our vision is a close-knit community of smart, approachable people who collaborate, exchange knowledge and identify solutions. Our team of experts problem-solve by collaborating with Centres of Expertise, faculty and staff in order to see the whole end-to-end process and find a solution that works for the entire community. We will provide advice, guidance and leadership in process, quality and accuracy. Shared Services is a continuously growing, highly-educated, integrated team that provides service excellence in delivering and innovating the diverse catalogue of services we are responsible for. Ultimately, we create a human, positive experience when it comes to problem solving. The staff who are joining Shared Services can expect to feel empowered in the service they provide and look to grow their careers with critical thinking, relationship building and ongoing learning opportunities.

Position

The University of Alberta provides central shipping and receiving services for all University units. The primary function of this operation is to prepare outbound shipments for transport and receive all incoming shipments for the campus while ensuring compliance with the various local, regional, provincial, national and international regulatory agencies. The U of A uses a central model for shipping and receiving which reduces vehicular traffic on campus, concentrates the handling and regulatory expertise required for the smooth movement of goods to and from campus, and acts as a resource minimizing the risk of non-compliance with current regulations. The shipper/receiver handles items from envelopes to full trailer loads and ensures that items are properly declared and packaged prior to shipping. As items arrive on campus, the shipper/receiver is responsible to confirm shipments are the property of the University, check for damage, ensure adequate paperwork arrives with the shipments and process the shipment for delivery on campus.

Duties

• The Shipper/Receiver is responsible for confirming that shipments arriving at Materials Management are the property of the University and noted any damage, if applicable
• Unloading, sorting and staging incoming items, ensuring that perishable and other time-sensitive items are separated and staged in the same-day delivery area
• Prepares and offers shipments for transport to various local, national and international destinations. This includes preparing Customs and other documents as necessary and confirming that all required documents are in place prior to shipping
• Works closely with the Distribution Dispatcher to schedule deliveries, maintain the flow through the staging areas and respond to questions related to inbound and outbound shipments
• Maintains an organized filing system and supports the tracking system by updating the system and ensuring that the handhelds are in good working order

Minimum Qualifications

• Minimum Grade 12, supplemented by 2 to 3 years related experience in the transportation industry
• Current certification in Transportation of Dangerous Goods (TDG) and IATA and an understanding of how to handle dangerous goods
• Must understand and follow all identified safety processes
• Minimum 2 years experience using shipping systems and receipt tracking systems - strong knowledge of shipping methods
• Strong knowledge of Canadian export regulations and world geography
• Excellent organizational and communication skills (oral and written)
• Experience with equipment moving devices (forklift, pallet jacks, carts)
• Strong computer skills
• Current understanding of the campus community as well as knowledge of its Departments/Faculty locations and their respective delivery points

Preferred Qualifications

• Ability to lift and carry a minimum of 50 pounds
• Ability to troubleshoot electronic devices

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.

Note: This opportunity will be available until midnight April 19, 2024, Edmonton, Alberta local time.