Customer Service Representative

Purpose:
Ancillary Services provides a wide range of professionally managed campus services and amenities to enhance the student experience and support York Universitys mission, vision and priorities. With a commitment to sustainability, equity, diversity and inclusion, Ancillary Services works with internal and external partners to provide exceptional experiences and enhance the quality of campus life in alignment with the Universitys core values.Reporting to the Manager, YU-card, the Customer Service Representative (CSR) is responsible for the provision of front-line customer service for the YU-Card & Parking office by issuing YU-cards to customers, responding to inquiries about the YU-card, Meal Plan and Food Service programs, processing YU-card Meal Plan purchases and deposits of funds. Additionally, the CSR provides front-line customer service to the York community regarding parking services by accepting payments, issuing receipts for applications, special and daily sales in a high-volume area and ensuring that all data has been accurately entered.

Education:
High School Diploma.

Experience:
Minimum 2 years related experience in a front-line customer service position in a high-volume environment inclusive of one (1) year experience with cash and debit/credit card handling and payment processing. Experience with one-card systems or similar systems/databases preferred. Experience using virtual queue management software (ex. Qless) is an asset

Skills:
Strong customer service skills
Ability to deal tactfully, courteously and effectively with people
Demonstrated knowledge of computer applications including intermediate skills using word processing (MS Word), spreadsheets (Excel), data management (Excel, E-Reports), and E-mail (Outlook).
Accurate keyboarding skills for data entry and processing.
Demonstrated attention to detail and accuracy working with figures and information.
Demonstrated ability to communicate clearly, concisely and effectively in written and verbal formats.
Demonstrated organizational and time management skills including the ability to adapt to changing priorities, deal with multiple requests, high volume, and support multiple managers.
Demonstrated ability to work effectively in a team environment and independently.
Demonstrated ability to act in a professional manner when dealing with difficult situations and maintain confidentiality
Respects diversity and promotes inclusion in the workplace, contributes to an inclusive and diverse team-based, positive work environment.
Recognizes diversity of abilities and adapt content, tone, medium, and style to audience to be inclusive.
Committed to continuous learning and skill building in diversity, inclusive and cultural competence

Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.Hours of work: 8:30am - 4:30pm, Monday to Friday (flexibility during peak periods required)

If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the Posted Date on the job posting. Please refer to the Posting Intent on the job posting.