Remote Customer Care Assistant

LOOKING FOR A PART-TIME CUSTOMER SERVICE POSITION THAT WILL MAKE A LASTING DIFFERENCE IN OUR COMMUNITY? JOIN OUR TEAM!

WE’RE K&K SWIM SCHOOL, NICE TO MEET YOU

K&K Swim School has been inspiring our swimmers since 2014. Having taught thousands of swimmers, we’ve built our curriculum from the best industry standards. We are excited to expand our Customer Care team to facilitate our Instructors in providing families with a love for the water.

As leaders in the industry, we have a clear purpose and believe our company culture sets us apart. We focus on creating an inclusive organization where all employees feel engaged and know their work makes an important, life-saving contribution to your community.

THE ROLE:

Join our K&K Customer Care Team to challenge, grow, and inspire our swimmers in the water!

THE SCHEDULE:

K&K is currently searching for a Customer Care Assistant who is available for 2-4 shifts in the evenings (3 pm - 8 pm) and weekends.

WHAT’S IN IT FOR YOU?

• Work from Home: Complete your tasks from the comfort of your home.
• Consistent Hours: Set your schedule and keep it that way.
• Help Your Community: Assist members of your community to learn to swim.
• Evolve & Adapt: The Swim School is always evolving and we harness change. Remain challenged in your position and be creative.
• Feel Rewarded: Build meaningful relationships with the families you communicate with.

THE DETAILS:

• Communicate K&K’s Mission to clients
• Edit & relay lesson schedule change details to current clients
• Absorbe & educate client leads on K&K’s program & registration process
• Manage waitlists to manually enroll clients into lessons
• Collaborate with Customer Care and Leadership team members to ensure optimal customer service is provided by the Instructor team
• Keep an open & curious mind to problem-solve new processes
• Become knowledgeable in K&K’s teaching program to communicate swimmer progression & goals

WHERE ARE WE LOCATED?

K&K Swim School offers swim lessons in local venues around Alberta & Saskatchewan.

This position is Remote

THE NECESSITIES:

Our Customer Care Assistants are not only rockstars at the tasks listed above, they are also…

• Self-motivated & take initiative
• Committed & dedicated to their team, schedule, and processes
• Foster a ‘can-do’ attitude
• Open-minded & curious
• Problem-solvers
• Resourceful
• Adaptable

INTERESTED?
Apply by clicking "Apply Now" and fill out our form!

Job Type: Part-time

Work Location: Remote