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Overview: Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the worlds Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins
• We work hard and party even harder

Annual Base Salary: $45,000 CAD

Benefits & Perks

• Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan Opportunity to grow in organization
• Paid on-the-job training, 2 weeks annual leave and medical benefits
• Continuous learning through progressive training that is specific to your tenure and skills
• Competitive salary with incentive programs
• Positive and supportive environment
• Weekly Friday socials, trivia nights, games, and movie outings
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday 9am to 6pm
• On-site role

Location

• Candidates must be within travel distance from our primary location Yonge & Eglinton for ease of commuting to office.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
#GOO1 Qualifications:

• Should have leadership and decision making qualities.
• Managerial skills are necessary and cooperative and supportive by nature.
• Must have excellent written and verbal communication skills, so that he can present his/her views with clarity.
• Must be sincere about his/her own work and confident about his/her goals.
• Interpersonal skills are essential along with a sensible attitude. He/she should be assertive, optimistic, and a good listener.
• Must have the ability to work within deadlines and should achieve the goals
• Must know how to manage time and prioritize his/her work under pressure.
• Must be flexible and quick in responding within a short notice period.
• Should be adaptable in a dynamic working environment and organizational culture.
• Must be proactive. He/she should have the skills to initiate his own work without being directed.
• Should be self-motivated and determined.
• Should be reliable, trustworthy, and abide by the companys terms and conditions.
• Strong good organizational skills essential for managing every type of administrative job responsibility.
• Effective verbal and written communication.
• Flexibility is required from both timing and commuting .
• Minimum 9 months experience in Administration.

Responsibilities:

• Provisioning access for new hires
• Collecting new hires documents and assisting with onboarding them
• Ensure the equipment is ready for new hire classes
• Support the training team setting up the training room equipment
• Maintaining documentation records ex: (Expenses, approvals etc)
• Serving as a point of contact between the HR (Personal) & Finance (Payroll) to coordinate accordingly
• Managing the roll call on a daily & weekly basis
• Maintaining and tracking equipment inventory with serial numbers ex: (Headsets, Laptops, Screens, Docking stations, cords etc.)
• Handling custody forms for assigned equipment
• Managing the logistics of the team incase of travel, events as well as managing the equipment allocations during a work from home environment
• Must possess good observation ability to monitor and identify any gaps in the process & tracking the data effectively
• Support Operations, Recruitment & Administration teams by assisting them with admin work
• Analyzing and data collection across the functionality
• Ability to tracking and analytical tools ex: Excel, Google sheets, Slides etc.
• Communication with clients as required for necessary reports
• Communication / Culture committee planning and execution (ex: Activities, Budget etc.)
• Maintaining proper communication across functionalities, both internally & externally