Call Taker

PLEASE READ TO THE BOTTOM AND FILL OUT THE APPLICATION FORM OR YOU WILL NOT BE CONSIDERED.

Hi! Im Lindy, CEO of Rock Solid Administration. Our Virtual Support Agency is growing and we are looking for an amazing contract administrative person to join our team who loves to kick it old school. You know, the daily business responsibilities that can’t be replaced by software.

Is that you?

Here is a little about Rock Solid Administration:

We support online businesses and course creators to facilitate faster growth through automation, business systems and administrative support to save them time.

Our team currently consists of an OBM, Social Media Implementers, and (6) Virtual Assistants. Were a close-knit, easy-going team and pride ourselves on excellence and exceeding client expectations!

This contract position is for you if:

• you’re prepared to move quickly and efficiently between clients and tasks
• you’re honest about your limitations but love to push beyond them to learn new things
• you’re a GCD (get crap done) person
• you’re a solution/results-based person
• you aren’t easily flustered by increased workloads
• you have an entrepreneurial mindset and understand simple business processes enough to anticipate the client’s needs
• you’re willing to challenge clients to stay on schedule and on task
• you seek out opportunities to grow and gain skills so you can be of better service to our clients

This position isn’t for you if:

• you need a lot of hand-holding
• you have a fixed mindset and aren’t willing to learn new skills
• excuses are a higher priority than the client’s success
• you get stressed or overwhelmed easily
• you want to be an employee with a fixed daily routine
• you have no experience working from home
• you have never worked in a dynamic environment with multiple priorities

THE CONTRACT ROLE

Supporting clients and helping their businesses by performing general administrative duties including but not limited to:

• Communicate with clients weekly to plan out priorities and discuss previous weeks’ tasks
• Track project deliverables – Target 24 hour turn around task completion
• Support client development and execution of projects including word processing, spreadsheets, coordination of deadlines, and meeting summaries.
• Manage client’s calendars (scheduling and booking/adding appointments)
• Liaison with client’s customers and/or answering support tickets
• Manage client’s email (setting up templates, auto-responders, filters, deleting/unsubscribing)
• Edit, proofread and produce Microsoft Office suite documents, Google suite documents and PDFs.
• Database maintenance (updating contacts, sending newsletters, etc.)
• Returning or making phone calls
• Assist with event planning and managing client lists for events
• Travel booking and arrangements
• Personal tasks (booking doctor’s appointments, finding gifts, sending flowers etc.)
• Suggesting better efficiencies with systems or processes
• Creating and maintaining standard operating procedures for each client

QUALIFICATIONS

• 5+ years previous office experience
• Strong attention to detail and accuracy
• Intermediate to advanced skill levels with Microsoft Word, Excel, PowerPoint, Google Docs, Sheets, Forms and Slides, and Adobe Acrobat
• Excellent written and verbal communication skills.
• Strength in recognizing and communicating opportunities to free up more of our client’s time/resources
• Fast learner with a desire to grow professionally and personally.
• Collaborative and communicative team player, but with ability to work independently under minimal supervision
• Willing and able to learn new skills and concepts quickly

Application form to apply: https://forms.gle/EJZ1qCjvnbWoEpni6

Job Type: Contract

Pay: $18.00-$22.00 per hour

Expected hours: 5 – 40 per week

Work Location: Remote