Customer Experience Representative
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the JD Sports Canada with the position of Customer Experience Representative - JD Sports Canada which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Representative - JD Sports Canada below matches your qualifications. Good Luck: D
Job Type: Full-time, Permanent. Our Customer Experience Representatives will develop a best-in-class online experience for our all customers....
Location: Vancouver, BC
Workplace Type: Hybrid
Job Type: Full-time, Permanent
Salary: $38,000 per year
The Team:
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
The Role:
We are looking for Customer Experience Representatives to join our Vancouver HQ team! Our Customer Experience Representatives will develop a best-in-class online experience for our all customers. You will also be taking an analytical approach in funneling orders in order to optimize customer satisfaction and retention rates. Most importantly, you will ensure exceptional customer service support to our customers assist them with any inquires or concerns they may have.
Duties/Responsibilities:
- Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats).
- Maintaining and updating customer orders and information as they occur.
- Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.
- Creating and maintaining new customer support initiatives and strategies to increase revenue and retain existing customers.
- 1+ years of experience in a call centre environment or in the retail industry
- Experience working in E-Commerce, Customer Service or Digital Sales.
- Fluency in French is a bonus
- Exceptional analytical and problem solving skills.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Ability to meet deadlines and work independently and as part of a team.
- Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.
- Flexible work environment – Includes hybrid work
- Benefits – Includes medical, optical, and dental
- Paid time off – Includes vacation, sick days, and holidays
- Store discount – Includes staff discount, family & friends discount
- Kitchen/ lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machine
- Travel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles)
Information :
- Company : JD Sports Canada
- Position : Customer Experience Representative
- Location : Vancouver, BC
- Country : CA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Representative job info - JD Sports Canada Vancouver, BC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Representative job info - JD Sports Canada Vancouver, BC in 27-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 27-05-2024
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