Stand out to employers

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What Youll be Doing As an Analyst, Entitlements, you will be responsible for providing timely and accurate operational support to all our Business partners across Canada and overseas. The Analyst will be responsible for accurately analyzing Entitlements Event Information (i.e. Cash Dividend, Optional Dividend, Currency Election, Scripts and Technical Rights) and effectively reconciling, validating entitlements and electing on behalf of the clients to custodians and distribution payments to client accurately. CA / Entitlements (Capital Markets Operations) is responsible for handling high dollar and risk transactions that are complex in nature with multiple inputs from the Business, Traders, External Brokers, Transfer agents and Depositories/Custodians on tight deadlines without direct supervision. The Analyst, Entitlements uses good judgement to prioritize to obtain complete and accurate information of client issues, provide clients with detailed explanations of recommendations and verify their understanding of the issues. In this role, you will be required to demonstrate strong technical and system knowledge to review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction. In addition, you will proactively analyze and recommend enhancements to the existing business processes and clearly communicate rationale and negotiate solutions which will enhance operational effectiveness. Ensure that all assigned initiatives are implemented in an effective manner within area of responsibility. Participate in meetings to answer questions as the Subject Matter Expert. At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis (2-4 days per month). How You’ll Succeed

• Team Player & Effective Communicator – Work effectively in a team and is focused on the achieving the team’s objectives. Effectively communicates with team members and business partners to ensure clear communication.
• Paying Attention to Detail - Reconcile high dollar and risk transactions prior to election, ensure elections are accurate across multiple custodians and ensuring the payment is made in an accurately and timely manner. Analyze and reconcile data to ensure data integrity on client accounts, control accounts, submissions to depositories, and submissions to transfer agents. Complete all reconciliation activities and provide regular regulatory reporting to management team and control groups as requested ensuring accuracy of information
• Being Analytical - Effectively manage complex issues that require in depth analysis in order to identify the root cause of the issue and to find an optimal solution for our client in a timely and accurate manner.
• Effective Time Management - Prioritize the work to be done in order to meet tight market deadlines or service level agreements. Ensure all requests are received and processed in accordance to appropriate rules, regulations or procedures to meet service level agreements and customer satisfaction.
• Relationship Building - Collaborate with operations client service departments and external/internal business partners in order to identify service gaps and find appropriate solutions to solve them.
• Experience - Experience with Broadridge (ADP) and Corporate Action/Entitlement experience is a huge asset!

Who You Are

• Youre an experienced professional. You have experience in Entitlements, Corporate Action, and Foreign non-North American Markets securities. Experience/knowledge with stock lending is an asset.
• You’re passionate about the securities market and a fast paced environment. You are passionate about learning more about the industry. You enjoy thinking on your feet, a high pressured environments and learning new things on a daily basis.
• Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You love to learn. Youre passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
• You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because its the right thing to do.
• You give meaning to data. You enjoy investigating problems, and making sense of information. Youre confident in your ability to communicate information in an impactful way.
• You are digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends .
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 28th Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge