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Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldnt otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

With more than 11 million users worldwide, Consensus leads the industry in data exchange solutions and were only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcares biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How you will impact the organization…

We are looking for an A/R Specialist to join our Consensus Finance team. This role is responsible for answering inbound customer phone calls and responding to customer tickets in Salesforce.

The value you will deliver…

• Managing phone queues and email inboxes.
• Ensuring phone messages are responded to in a timely manner.
• Responding to customer tickets and meeting daily ticket quotas.
• Collaborating with sales and service teams to ensure seamless customer experiences.
• Working with the AR team to understand key issues and help drive solutions and results.
• Performing other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table…

• 1+ years customer service experience, preferably on a Finance team.
• Strong comprehension of Microsoft and Google suite products.
• Ability to understand customer concerns through empathy and critical thinking.
• Resourcefulness and diplomacy to effectively de-escalate and resolve customer concerns.
• Team mentality to work cross functionally in order to resolve customer issues/problems.
• Ability to use time management to effectively prioritize tasks in a fast-paced environment.
• High attention to detail.
• Ability to use critical thinking to research customer-related data and information.
• Strong focus and ownership over responsibilities.
• Exceptional verbal and written communication skills.
• Team oriented mentality, including willingness to share and collaborate on team tasks.

You will stand out if you also have…

• Experience working with Salesforce is strongly preferred.
• Knowledge of billing procedures and collection techniques is beneficial.
• Knowledge of Oracle/Oracle Fusion is beneficial.

Additional details…

• Location requirements: This role is fully remote within the US
• Travel requirements: No travel required
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
• Technology requirements: Reliable, high speed internet
• This role is not eligible for sponsorship.

The salary range for this role is up to $21.56 CAD per hour. The total compensation package for this position is negotiable and may also include [annual performance bonus, ESPP, enhanced time off packages and benefits.]

We are not accepting agency submissions for this role.

To learn more about us visit consensus.com