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Customer Service Representative

Porter Airlines Inc. | Toronto, ON | CA

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The Crew Logistics Coordinator is responsible for arranging all travel and accommodation for our Flight Crew. Actively participate in Porter’s Safety Management…...

Job Summary: The Crew Logistics Coordinator is responsible for arranging all travel and accommodation for our Flight Crew. Duties & Responsibilities:
  • Responsible for creating and coordinating hotel, air, and ground transportation bookings required on a monthly basis; and as a result of day to day operations, schedule changes, delays, and/or cancellations
  • Communicate with Crew Members and update crew schedules with complete and accurate travel information
  • Actively communicate with Operational Teams to ensure travel arrangements meet safety, regulatory, efficiency, and service levels
  • Proactively plan alternate arrangements to mitigate any schedule disruptions caused by last minute issues with hotel, air, or ground transportation
  • Track and analyse hotel and transportation trends for scheduling and costs optimization.
  • Assist with Hotel Procurement and invoice reconciliation
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation; understand, comply and promote the Company Safety Policy
  • Other Duties as assigned

Behavioural Competencies:
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
  • Minimum 2 years of proven experience as a Crew Scheduler/Planner
  • Knowledge of 705 Canadian Aviation Regulations pertaining to crewing
  • Experience with Navblue NOC, Skyspeed, and knowledge of Porter’s FOAG is an asset
  • Experience negotiating and working closely with hotel and transportation stakeholders is an asset
  • Works well under pressure, performs and coordinates multiple tasks simultaneously
  • Able to identify problems, their sources and the potential solutions while continuing to successfully conduct day-to-day operations without interruption
  • Advanced computer skills and knowledge of google suite products
  • Ability to work a flexible schedule, shift work and overtime if necessary
  • Superior communication skills, both oral and written
Company Description: Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.

Information :

  • Company : Porter Airlines Inc.
  • Position : Customer Service Representative
  • Location : Toronto, ON
  • Country : CA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative job info - Porter Airlines Inc. Toronto, ON above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative job info - Porter Airlines Inc. Toronto, ON in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 25-04-2024

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