Nurse Clinician Case Manager, Complex Developmental Behavioral Conditions (CDBC) - BC Children’s Hospital & Sunny Hill Health Centre

Nurse Clinician Case Manager, Complex Developmental Behavioral Conditions (CDBC) BC Children’s Hospital & Sunny Hill Health Centre Vancouver, BC
As a member of the interdisciplinary team, the Nurse Clinician Case Manager Complex Developmental Behavioural Conditions (CDBC) will coordinate the development, implementation and evaluation of service delivery plans for patients and their families. This includes activities such as patient intake and referral triaging, liaising with Sunny Hill and BCCH staff and community-based health care professionals/agencies, coordinating and facilitating teaching for patients/family and staff in-servicing, in a manner that is consistent with established policies, standards and philosophies of Sunny Hill Health Centre for Children and British Columbia’s Children’s Hospital.
What you’ll do

• Initiate and coordinate assessments, respond to patient, family and health care member’s enquiries, providing anticipatory guidance and case management, oversee clinic bookings and liaise with other support diagnostic/health services in coordinating patient referrals.
• Direct the intake/access process for a team of the CDBC Program by performing duties such as receiving, collecting and documenting child specific information related to developmental and behavioural concerns, conducting interviews and problem-solving with families and other team members, assessing the urgency and appropriateness of the referral, triaging as necessary as well as managing the waitlist. Facilitate the re-direction of referrals to other community resources, and attend intake/access meetings as required.
• Collaborate with other members of the health care team to evaluate family-centered patient management in the particular setting by performing activities such as reviewing patient/family history, developing individualized service plans for specific patients/families, and meeting with other members of the health care team to discuss and review the recommendations.
• Coordinate teaching of patients/families with a new developmental and/or behavioural diagnosis including the development of teaching resources, referring to and liaising with other health care professionals, acting as a resource for other health care professionals, identifying learning needs and conducting teaching sessions.
• Provide supportive case management to families by ensuring they receive assistance with patient advocacy, information regarding program, team, or community health and educational resources, and referrals to appropriate community services and/or agencies.
• Act as a liaison, as appropriate, between the program, the interdisciplinary team, and community health and educational services and agencies to clarify information, responsibilities and recommendations to ensure the needs of the patient/family are addressed.
• Establish a collaborative working relationship with Sunny Hill and BCCH staff and community-based health care and service providers.
• Liaise with appropriate community and professional groups, nursing staff and agencies, regarding Complex Developmental Behavioural Conditions through consultation and teaching.
• In collaboration with the CDBC Program Manager, develops policies, procedures and operational requirements related to the function of the CDBC teams by observing service needs and providing plans that address patient and family needs, clinic operations and promotes effective use of resources.

What you bring
Qualifications

• Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses and Midwives (BCCNM).
• Three years recent related and progressively responsible experience including previous experience working with the population and/or in a child development and rehabilitation setting or an equivalent combination of education, training and experience.
• CPR Training – Basic Cardiac Life Support (BCLS) – Level I.
• Valid BC Driver’s Licence and access to vehicle and ability to travel.

You will also have

• Knowledge of community based services for children with developmental behavioural conditions.
• Excellent communication skills, both oral and written.
• Strong leadership and organizational skills.
• Ability to relate effectively to children and their families, dealing effectively with those experiencing stress and /or in crisis.
• Ability to collaborate and work effectively as a member of an interdisciplinary care team and function as a nursing resource.
• Ability to plan, deliver and evaluate educational sessions based upon principles of adult education.
• Ability to identify and resolve problems using therapeutic communication strategies.
• Ability to work independently to organise and prioritise multiple tasks.
• Physical ability to perform the duties of the job.
• Strong computer skills, including Excel, Word and PowerPoint and Internet Browsers.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BCs Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $47.77 - $61.62/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: Monday – Friday, 0800 - 1600
Requisition # 160157E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.
BCCH and SHHC is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA, BCCH and SHHC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of February 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
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