Collection Agent

IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS’s value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and successful management of payments on behalf of its broker customers as well as accessible and knowledgeable support. Our success is the result of the quality of our employees who are committed to stellar customer service and team orientation. IFS would like to invite qualified, enthusiastic and committed individuals to apply for the following career opportunity:

Collection Agent

Reporting to the Customer Service Manager, the Collection Agent will support IFS’s business with the recovery of outstanding payments from personal and commercial clients. In this role, the Collection Agent will communicate with clients and broker partners, arrange for payments and develop payment plans where appropriate. This position will execute those plans in order to eliminate any outstanding balances and mitigate IFS’s losses. The individual will be responsible for collaborating on debt collection efforts with other members of the IFS team, developing debt collection strategies and plans, monitoring payments to ensure timely collection and maintaining appropriate records.

Attributes:

As the ideal candidate, you have demonstrated debt collection knowledge and have the proven capability to successfully dialogue with clients in order to recover outstanding balances or develop effective debt payment plans. You understand the importance of pursuing an empathetic and supportive approach in these discussions, while ensuring IFS’s interests are met. Your communications and people skills are superior and you are highly motivated to achieve positive outcomes. You are collaborative and enjoy a team-based work environment.

Education / Experience:

• Undergraduate degree or diploma in Business Administration with a minimum of two years relevant experience in collections, sales, customer service or telemarketing; or equivalent combination of education and experience.
• Exceptional communications and interpersonal skills.
• Superior organizational skills and the ability to multi-task and prioritize work.
• Strong customer-focused service orientation, committed to achieving exceptional service standards.

Employment Equity, Diversity & Inclusion at IFS:

IFS strives to achieve a workplace where opportunities are based on skills and abilities and recognizes the value that diversity brings. We encourage applications from all qualified candidates, including those who identify as racially visible, indigenous, women in underrepresented roles, persons with disabilities and members of the 2SLGBTQI+ community. IFS supports candidates and employees with access and accommodation needs. If you are selected for an interview and require a specific accommodation, please let us know and we would be happy to assist.

This is a full-time in-office position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is May 24, 2024.

Method of Applying:

Please apply by submitting a resume to careers@cua.com as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted.

Thank you for your interest in joining the IFS Team!

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 2024-05-24